Product Philosophy

Our Product Philosophy: Your Application. Measured.

Reduce lab setup complexity

Zurich Instruments has revolutionized test and measurement by integrating state-of-the-art analog front ends, high-precision digital signal processing, innovative software and intuitive interfaces into a line of products guided by lean design principles. One of our products typically replaces several pieces of equipment previously needed for the same task. This concept saves valuable space in the lab and significantly reduces the amount of cabling required. The impact is not merely aesthetic; less cabling usually leads to better signal-to-noise ratios for example. Research teams spend less time setting up lab equipment and can quickly establish efficient workflows for monitoring, analyzing, controlling and automating lab processes. Ultimately, our customers have more time and energy for the work that they are truly passionate about.

Detailed application know-how

Zurich Instruments employs PhDs from various scientific fields in the sales and support team. Every inquiry, be it a particular application, a general technical question or a support issue, is matched to the most suitable team member. Most of the time we speak as peers. For less experienced customers, we take them through the basics and, for more advanced ones, we strive to inspire with a continuous stream of innovation. We love to share our measurement insights and experiences with all of our customers.

Premium customer care

Our market-leading approach integrates excellent customer service and support into the product. It’s included; it is neither an extra nor an after-thought. Customer care is based on our company values. Our code is mutual respect, and high professional standards, delivered with technical competence. Our clients and partners experience access to high-level technical expertise and response times of one working day or less. All users receive complete instrument documentation, access to tutorials and videos, and can engage with us at conferences and trade shows throughout the year on all continents. Zurich Instruments builds trust-based and lasting relationships. We develop and grow together with our customers and partners.

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