Premium Customer Care
At Zurich Instruments we understand that excellent premium user support and customer care are as important as offering instruments with outstanding specifications and software. In fact, customer care is at the very core of our commitment as a test and measurement company. You will be supported by a diverse team of Masters- and PhD-level-educated professionals with deep technical and experimental knowledge.
Every Zurich Instruments product comes with a premium customer care package that includes:
- Feedback for incoming requests within 1 working day.
- Direct contact with the team member best suited to answer your questions or address your issues. Over the years, our support team has acquired broad application know-how in many fields – know-how we are happy to share on our blogs and in person.
- Unlimited downloads and number of installations of the LabOne® instrument control software.
- Free LabOne software updates, usually two to three times per year. New releases often extend the functionality of the instrument with great new features (and bug fixes). Go to the Download Center for more details about available updates.
- Standard warranty of one year for electronic parts and labor on defects in material and workmanship. This warranty also includes worldwide return shipping for repairs.