At Zurich Instruments we care about your privacy. To ensure that you receive the information that matters the most to you, we need to collect and process information provided by you.
What information do we collect?
Zurich Instruments collects the following personal and related data in line with the use purposes explained below:
- Your name and contact details
- Job Title and Organization
- Information about any Zurich Instruments device(s) that you use
- Other information you upload or provide to us
- Details of interactions with you as a customer or a potential customer of Zurich Instruments
- Purchasing and payment information
- Personal data and documents in the context of the recruitment process
How do we use your information?
Zurich Instruments uses (and, where specified, shares) your personal information for the following purposes:
To provide commercial and technical support or other services: Zurich Instruments may use your personal information to provide you with product information, technical support or other services that you have requested. We may also use your personal information to respond directly to other requests for information, including registration for newsletters, seminars, or other specific requests, or pass your contact information to the appropriate Zurich Instruments sales partner for further follow-up related to your interests.
To provide information appropriate to your needs: Zurich Instruments may use your personal information to provide you with details of new product releases and other new developments.
To process transactions: Zurich Instruments uses personal information such as name, physical address, telephone number, email address, and company/institution to engage in interactions with you, including contacting you about your order, event participation, or membership. We use this information to process purchase orders and may need to share some of this information with courier services, and other third parties to complete the transaction.
To select content, improve quality, and facilitate use of our website: Zurich Instruments may use your personal information, including the information gathered as a result of site navigation and electronic protocols and cookies (including third-party cookies), to help create and personalize website content, improve website quality, track marketing campaign responsiveness, evaluate page response rates, conduct usability testing, and facilitate your use of our website.
To communicate with you about a meeting, conference, or event: We may communicate with you about a meeting, conference, or event attended or hosted by Zurich Instruments or one of our sales partners. Please note that Zurich Instruments, and/or our sales partners, may directly request your personal information at their conference booth or event. Providing your information is optional and, if applicable, you should review the privacy policies of Sales Partners to ensure that you understand how they will treat your personal information.
To process your job application: We process your data exclusively for purposes related to the processing of your application at Zurich Instruments. The data is treated confidentially and processed by the persons involved in the specific application only. If you join Zurich Instruments, the data may be transferred to your personal file and used in the employment relationship. Deletion of data that is not required for an employment relationship takes place automatically 2 years after closure of the application process.
To ask for feedback or input from you: In order to continue to deliver industry leading products and services of most interest to our customers, we may ask customers and and website visitors to provide us with input and feedback.
How can you control your information?
You can control the information we have about you and how we use it in several ways:
- Use the unsubscribe method provided in our various communications.
- Request details of the information that we have about you, and request changes or removal from active use.
- Request deletion of any online account held with us.
Technical and regulatory information
Zurich Instruments automatically records the Internet Protocol (IP) addresses of visitors. We may keep track of sites that users visited immediately prior to visiting Zurich Instruments' website and the search terms they used to find it. We also keep track of the pages visited on our website, the amount of time spent on those pages, and the types of searches done on them. Your searches remain confidential and anonymous and we use this information only for statistical purposes.
Zurich Instruments may also capture and store information that you transmit. This can include:
- Browser/Device type/version
- Operating system used
- Media Access Control (MAC) address
- Date and time of the server request
- Volume of data transferred
Zurich Instruments uses both session-based cookies (which last only for the duration of the user's session) and persistent cookies (which remain on your device and provides information about the session you are in and waits for the next time you use that site again). This enables us to recognize repeat users and to track usage behavior.
Tracking cookies, third-party cookies, and other technologies may be used to enable third-party functions (such as a social media "share" link). We may also include web beacons and other similar technology in promotional email messages to determine whether the messages have been opened.
Your European Union privacy rights
Under the General Data Protection Regulation (Regulation EU 2016/679), usually known as GDPR, if you are an individual protected by the GDPR you may have certain rights as a data subject. If you want to request information based on these rights, please contact us at [email protected] with "GDPR Request" in the subject line, giving specific information about the nature of your request. We may require additional information from you and we also reserve the right to charge a fee for some requests.
How to contact us if there is an issue
Zurich Instruments AG