Support
Zurich Instruments Software Update
Find information regarding software updates here (requires user and password authentication). Request new access credentials if you are a new user or you have forgotten your password.
Zurich Instruments Support Request
Do not hesitate to contact our highly skilled technical team for questions and issues associated with your Instrument or your application. Find the related support form here. Also use the form if you would like to request a new user and password to access the download area, for calibration request, or for training requests.
Zurich Instruments Customer Care
Zurich Instruments distinguishes itself through dedication to the requirements and issues of its customers. A motivated customer support team replies to email, phone, or fax requests at worst case after 24 hours establishing an industry leading service. Requests for quotations are also replied within this timeframe. All customers profit from premium customer care before the sale thanks to the skill and application know-how of the team. After the sale, premium customer care comprises a comprehensive services package completely included in the sales price.
| Customer Care Premium HF2-CCP | Customer Care Business HF2-CCB | Customer Care Critical HF2-CCC | |
|---|---|---|---|
| Prices | Included in purchase price, package value €1,500 |
€1,500 / year, includes HF2-CCP |
€2,800 / year, includes HF2-CCB |
| Customer Support |
24 hour feedback for any incoming request - contact Zurich Instruments FREE software updates every 6 months, often including new features Customer portal: downloads, documents, application notes, publications Phone and email based support Online introduction session in the first week after instrument delivery Quarterly newsletter announcing new products, software updates, and others - newsletter archive 4 weeks worldwide repair |
Dedicated online training session (1 per year) Customer specific LabVIEW and programming support (5 hours included) 20% discount on all repairs 2 weeks worldwide repair |
Customer specific LabVIEW and programming support (10 hours included) 1 week worldwide mission critical exchange including forward shipping |
| Calibration Service |
Optional, recommended every 2 years - calibration request |
possible every 2 years, includes extensive calibration report worldwide return shipping |
same |
| Warranty Extension |
1 year of standard warranty for electronic parts and labor on defects in material and workmanship worldwide return shipping Optional, 2 year warranty extension, possible to be contracted in the first year of operation - warranty extension request |
6 months of extended warranty for electronic parts and labor on defects in material and workmanship after repair and calibration (maximum 7 years) worldwide return shipping |
same |
Table updated January 2012.
Please contact the Zurich Instruments support team for questions related to the features included by the customer care packages or request an offer.