Zurich Instruments Privacy Policy

At Zurich Instruments, we are committed to protecting your privacy. We aim to make sure that you get the information, content, and experiences that matter most to you, and this does require us to collect and process information from you.

Scope

This privacy policy applies to all personal data processed by full-time and part-time employees of Zurich Instruments, as well as all legal entities, all operating locations in all countries, and all business processes conducted by Zurich Instruments.

What information do we collect?

Zurich Instruments collects the following personal and related data in line with the use purposes explained below:

  • Your name and contact details
  • Job Title and Organization
  • Information about any Zurich Instruments device(s) that you use
  • Other information you upload or provide to us
  • Details of interactions with you as a customer or potential customer of Zurich Instruments
  • Purchasing and payment information
  • Cookies

How do we use your information?

Zurich Instruments uses (and, where specified, shares) your personal information for the following purposes:

To provide commercial and technical support or other services: Zurich Instruments may use your personal information to provide you with product information, technical support or other services that you have requested. We may also use your personal information to respond directly to other requests for information, including registration for newsletters, seminars, or other specific requests, or pass your contact information to the appropriate Zurich Instruments sales partner for further follow-up related to your interests.

To provide information appropriate to your needs: Zurich Instruments may use your personal information to provide you with details of new product releases and other new developments.

To process transactions: Zurich Instruments uses personal information such as name, physical address, telephone number, email address, and company/institution to engage in interactions with you, including contacting you about your order, event participation, or membership. We use this information to process purchase orders and may need to share some of this information with courier services, and other third parties to complete the transaction.

To select content, improve quality, and facilitate use of our Website: Zurich Instruments may use your personal information, including the information gathered as a result of site navigation and electronic protocols and cookies (including third-party cookies), to help create and personalize website content, improve website quality, track marketing campaign responsiveness, evaluate page response rates, conduct usability testing, and facilitate your use of our website.

To communicate with you about a meeting, conference, or event: We may communicate with you about a meeting, conference, or event attended or hosted by Zurich Instruments or one of our sales partners. Please note that Zurich Instruments, and/or our sales partners, may directly request your personal information at their conference booth or event. Providing your information is optional and, if applicable, you should review the privacy policies of Sales Partners to ensure that you understand how they will treat your personal information.

To get feedback or input from you: In order to continue to deliver industry leading products and services of most interest to our customers, we may ask customers and and website visitors to provide us with input and feedback.

How can you control your information?

You can control the information we have about you and how we use it in several ways:

  • Use the unsubscribe method provided in our various communications
  • Request details of the information that we have about you, and request any changes or removal from active use
  • Request deletion of any online account held with us

How will you know if the Privacy Policy is changed?

If Zurich Instruments make any material changes to its Privacy Policy we will notify you by means of a direct email or a notice on our website, prior to the change becoming effective.

Technical and regulatory information

Tracking practices

Zurich Instruments automatically records the Internet Protocol (IP) addresses of visitors. We may also keep track of sites that users visited immediately prior to visiting Zurich Instruments’ website and the search terms they used to find it. We also keep track of the pages visited on our website, the amount of time spent on those pages and the types of searches done on them. Your searches remain confidential and anonymous and we use this information only for statistical purposes.

Zurich Instruments may also capture and store information that you transmit, which may include:

  • Browser/Device type/version
  • Operating system used
  • Media Access Control (MAC) address
  • Date and time of the server request
  • Volume of data transferred

External links

The Zurich Instruments website links to other sites created and maintained by other organizations. When you transfer to an outside website, you are leaving the Zurich Instruments domain and our Privacy Policy will not apply. We encourage you to read the privacy statement of each external website that you visit before you provide any personal data.

Cookies

Zurich Instruments uses both session-based cookies (which last only for the duration of the user's session) and persistent cookies (which remain on your device and provides information about the session you are in and waits for the next time you use that site again). This enables us to recognize repeat users and to track usage behavior.

Tracking cookies, third-party cookies, and other technologies may be used to enable third-party functions (such as a social media "share" link). We may also include web beacons and other similar technology in promotional email messages to determine whether the messages have been opened.

Your European Union privacy rights

Under the General Data Protection Regulation (Regulation EU 2016/679), usually known as GDPR, if you are an individual protected by the GDPR you may have certain rights as a data subject. If you want to request information based on these rights, please contact us at with "GDPR Request" in the subject line, giving specific information about the nature of your request. We may require additional information from you and we also reserve the right to charge a fee for some requests.

How do I contact you if there is an issue?

If you have any questions about our Privacy Policy or about the use of your personal information, please contact us by email at privacy@zhinst.com.

May 2018
Ver 1.0

Contact information:

privacy@zhinst.com
Zurich Instruments AG
Technoparkstrasse 1
8005 Zurich
Switzerland

call +41 44 515 04 10
or leave us a message.

To help with your request and to comply with data protection legislation we will need to confirm that you agree for us to collect and use your personal data:

See here for details of the data that we hold on our customers and what we do with it. If you have any questions please contact privacy@zhinst.com